Delivery and Return

At Rock Tracy, we are committed to providing a smooth and reliable shopping experience. From the moment you place your order to the time it arrives at your door, our goal is to ensure your satisfaction. This policy outlines everything you need to know about our delivery process and return options.

Delivery Information

Processing Time:
Orders are typically processed within 1–3 business days after payment is confirmed. During high-demand seasons or promotional events, processing may take slightly longer. We will notify you by email if there are any delays with your order.

Shipping Methods & Delivery Times:
We offer several shipping options depending on your location:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days
• International Shipping: 7–15 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to external factors such as weather, customs delays, or carrier issues.

Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can track your package’s journey directly through the courier’s website.

Return Policy

We understand that sometimes a pair of shoes might not be the perfect fit. That’s why we offer a 14-day return window from the date of delivery.

Eligibility for Returns:
To qualify for a return:

• Items must be unused, unworn, and in original condition
• All original packaging and tags must be included
• Items must be returned within 14 days of receiving your order
• Clearance or final-sale items are non-refundable

How to Initiate a Return:
To begin a return, contact us at infoline@rocktracy.com with:

• Your order number
• The item(s) you wish to return
• The reason for return
• Photos (if the item is damaged or defective)

Our team will provide you with return instructions, including the return address and any required documentation.

Refunds

Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund. If approved:

• A full or partial refund (excluding original shipping fees) will be issued to your original payment method within 5–10 business days
• If the return does not meet our policy, we may issue only a partial refund or reject the request

Exchanges

We currently do not offer direct exchanges. If you would like a different size, style, or color, please return the original item and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at infoline@rocktracy.com with your order number and photos. We will work quickly to send a replacement or issue a refund at no additional cost.

Questions?

We’re here to help. If you have any questions about shipping, delivery status, or returns, reach out to our support team at infoline@rocktracy.com. Your satisfaction is our priority.

Thank you for shopping with Rock Tracy—where every step begins with confidence.