Frequently Asked Questions (FAQ)
Welcome to the Rock Tracy FAQ section. Here, we answer some of the most common questions our customers have about ordering, sizing, shipping, returns, and more. If you don’t see your question here, feel free to reach out to us at infoline@rocktracy.com — we’re always happy to help.
1. What types of shoes does Rock Tracy sell?
We specialize in stylish and comfortable footwear for everyday wear. Our collection includes sneakers, loafers, boots, sandals, and more — all designed with a balance of fashion, comfort, and durability in mind.
2. How do I find my correct shoe size?
Each product page includes a sizing guide to help you find the best fit. If you’re between sizes, we generally recommend sizing up for comfort. For more help with sizing, please email us at infoline@rocktracy.com, and our support team will assist you.
3. How long will it take to receive my order?
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days, while expedited shipping takes 2–5 business days. International orders may take 7–15 business days depending on your location and customs processing times.
You’ll receive a tracking number once your order has shipped, so you can monitor the delivery progress.
4. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary by destination. Please note that international customers may be responsible for customs duties or import taxes imposed by their local government.
5. Can I return or exchange an item?
Absolutely. We accept returns within 14 days of delivery for unworn items in their original packaging. Please contact us at infoline@rocktracy.com to start the return process. Currently, we do not offer direct exchanges — if you need a different size or style, please return the original item and place a new order.
6. What if I received the wrong item or my shoes are damaged?
If you receive the wrong item or your order arrives damaged, please contact us right away with your order number and a photo of the issue. We will make it right by sending a replacement or issuing a full refund.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this to follow your package until it arrives at your door.
8. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods depending on your region. All transactions are encrypted and secure.
9. Do you offer discounts or promotions?
Yes! We regularly run promotions and seasonal sales. Be sure to sign up for our newsletter to receive updates, exclusive offers, and early access to new collections.
Still Have Questions?
If you couldn’t find what you were looking for, don’t hesitate to contact us at infoline@rocktracy.com. Our customer care team will be glad to assist you.
Thank you for choosing Rock Tracy — we’re here to keep you moving, comfortably and confidently.